Services

COVID-19

A lock-down is set up by the French government and my booking is directly impacted (dates within lockdown period) 

Car-Away will keep on renting vans and motorhomes (with appointments only), even during lock-down. Whether you have chosen to be locked-down in a motorhome, or if you need it for work related purpose, we are here for you.

If you are not able to enjoy your rental, you can however chose to cancel it and either get a refund or a 18 months voucher depending on your pricing option. 

If you did pay for the cancellation option, you may cancel with no justification up to 48h before departure.

In the case where the lock-down happens during your rental, you will get a refund or 18 months voucher corresponding to the unused days depending on your pricing option (unused days must be after lowk-down beginning).

A curfew is set et does not allow me to travel as I initially planned

If your pricing option allows it, you may modify or cancel your booking. Fees may apply. With the cancellation option, you may cancel your booking up to 48h before departure.

In the case of a non refundable non changeable price, you will not be able to make any change. However, travelling with a motorhome gives you a great flexibility when it comes to adapting your journey.

I wanted to go in a different country, but it's not possible anymore

Travelling with a motorhome gives you a great flexibility when it comes to adapting your journey. Change your plans and visit what France has to offer !

If you did select the cancellation option, you will be able to cancel your trip up to 48h before departure. If not, you may be able to change it depending on your pricing option. 

I tested positive less than 72hrs before departure

Just like you would do before a flight, we do recommend to be extra careful at least a week before departure. We will not be able to take any test restults as a reason to cancel a booking.

However if you have selected the cancellation option, you will be able to cancel your trip up to 48hrs before departure.

I live abroad and travel restrictions set-up by the French government prevent me from coming to France

A voucher or refund will be issued depending on your pricing option, after an analysis of your request. The cancellation must be sent within 24hrs of your flight cancellation by the airline.

If you had chosen the cancellation option, you may cancel your booking with no justification up to 48hrs before departure.