Frequently Asked Questions
How can I make a booking ?
There are several ways you can make a booking.
How can I figure out the total cost of renting a motorhome ?
The easiest way is to go to the Quote section of our website and make your selection. It will list all the applicable charges, etc...
How do I get to the rental location ?
Usually our depots can be reached by public transports or more easily by taxi. Optional private transfers from designated areas can be arranged upon request.
When can I pick up the vehicle ?
Vehicle pick up is between 09.00 and 11.30 and 14.00 and 17:00 depending on vehicle readiness. Please allow 1-2 hours for pick up procedures.
Note that our offices are closed for lunch between 12.00 (or 12.30) and 14.00.
When must I return the vehicle ?
Vehicle return time is between 09:00 and 11.30 and 14.00 and 17:00. Penalties are charged for late returns without prior authorization.
Note that our offices are closed for lunch between 12.00 (or 12.30) and 14.00.
What equipment is available ?
Our motorhomes are equipped with :
- toilet chemicals
- 2 bottles of propane gas (one full, the other one in use) -- (Adventure Combi Van are not delivered with gas)
- water hose and / or jerrycan
- 1 electric cord + European adapter
- brush + dustpan
- 1 bilingual User's Manual
- Kitchen items (plates, glasses, cutlery, crockery – Please note that these items are complimentary and we encourage all our customers to check upon departure if they have enough inventory as we try to adapt to their needs.
Safety equipment :
- 1 fire extinguisher
- 1 warning triangle (be aware that some European countries require 2 triangles)
- 1 set of spare fuses and bulbs
- 1 high visibility jacket
Optional bedding kit includes blanket, sheets, pillow and 1 towel. Additionally there may be other items such as chairs, baby seats, etc. which may be rented depending upon availability.
Is luggage storage available at the location ?
Yes, luggage storage is available at all our locations. It's also possible to leave valuables such as flight tickets.
Not applicable in case of One-Way rental.
Are grocery and other facilities available near the rental station ?
Our location staff will be happy to provide you with this information.
What kind of instruction will I be given about the vehicles, their appliances, and how to use them ?
You will receive a full orientation of the motorhome, including client's maintenance use and responsibility. Orientation consists of a video in English introducing general concepts of motorhome use as well as a personal instructional walk around of motorhome by a qualified instructor. Operator manual is provided for clients to take with them in English and French.
Are pets allowed in the motorhomes ?
Yes, pets are allowed.
What type of gas mileage can I expect from the motorhome ?
While gas mileage varies greatly depending on travel conditions, the following is an approximate guide:
- Type A1 : 23-18 miles per US gallon : 10-13 litres/100 km
- Type A2 : 23-18 miles per US gallon : 10-13 litres/100 km
- Type B : 21-17 miles per US gallon : 11-14 litres/100 km
- Type C1 : 21-16 miles per US gallon : 11-15 litres/100 km
- Type D1 : 21-16 miles per US gallon : 11-15 litres/100 km
- Type D2 : 21-16 miles per US gallon : 11-15 litres/100 km
- Type E1 : 24-18 miles per US gallon : 10-12 litres/100 km
- Type E2 : 23-18 miles per US gallon : 10-13 litres/100 km
- Type E3 : 23-17 miles per US gallon : 10-14 litres/100 km
Do I need an International Drivers License to travel in the France and Europe ?Do I need a special drivers license to drive a motorhome ?
A full resident country drivers license, held for a least 3 years, is to be presented at the time of rental.
In order to be valid, it must be written in French or accompanied by an official French translation or a valid International Driving licence.
Please check regulations for the countries you are planning on visiting.
No, you do not need any special drivers license to drive a motorhome.
Where can I travel? What are the autorized countries?
It is allowed to travel in the following countries :
Greece - by ferry from & to Italy only
Travel to Eastern Europe is limited to Poland, Hungary, Czech Rep., Slovakia, Estonia, Latvia, Lithuania, Croatia and Slovenia. Travel to other Eastern Europe countries is not allowed and not covered by Avis Car-Away insurance.
Travel to Albania, Kosovo, Bosnia, Serbia, Montenegro, Macedonia, Bulgaria, Romania, Ukraine, Belarus is not allowed and not covered by Avis Car-Away insurance.
Please contact us if you have any doubt.
Are motorhomes difficult to drive or slow to accelerate ?
Modern motorhomes handle very much like a car and have enough power that they accelerate as quickly as many cars.
Are motorhomes complicated to hook up to campsite facilities ?
Connecting the motorhome to campsite facilities requires no technical expertise. You will receive instruction on these connections at the time of pick up.
What type of fuel does a motorhome use ?
All our motorhomes are powered by DIESEL engines.
1 litre costs around 1,35 € (Jan 15)
Do you have motorhomes with automatic transmission ?
No, sorry. All our motorhomes have a manual transmission.
What kind of power supply does a motorhome have ?
The refrigerator, heater, water heater, stove and range operate on propane gas. The dash air conditioner is powered by the engine while driving and other items by an outside 230V power supply.
Where can I stay in the motorhome ?
There are approximately 3,000 campgrounds in the France. Sites can be found outside major cities, in rural areas, and near popular attractions.
For any help, you may visit www.campingfrance.com
What facilities will I find at campgrounds ?
Campground facilities vary greatly dependant on many factors, however a partial list of facilities commonly found at many campgrounds would include: electric and water, washing machines and dryers, swimming pools, recreation rooms, playgrounds, and on-site convenience stores.
How much can I expect to pay per night for a campsite?
Campground rates vary based upon time of year, facilities, and location. Based upon these criteria you can expect to pay between 15 € and 40 € per night.
Is it necessary to make reservations for campsites at campgrounds ?
In some seasons and at some locations it may be necessary to make advance reservations. This is especially true during high season travel and at very popular tourist destinations.
Do you provide any campground or sanistation guides and or maps ?
Yes we provide a detailed guide listing Aires de Services (Sanistations)
Is it possible to camp in the wild ?
Yes. However we do not recommend it for security reasons.
What is Pledg & how does it works ?
What is Pledg ?
Pledg is a service available with Avis Car-Away that enables you to share with your friends the payment of your purchase. You only pay your share and Pledg funds your friends's shares.
How does it works ?
It is very simple. When paying, click on the Pledg "Share Payment" button. Enter the co-payers' email addresses and pay only your share. Your purchase is completed. Your friends then receive an email notification including a payment link and they have 48 hours to pay their share.
Is this service as secure as a standard payment?
Yes, this service is 100% secure. The confidentiality of your card data is guaranteed and we always proceed to a pre-authentication to verify that the card is used by its owner. You will be directed to your bank site to enter a secured code, received most often by SMS. Any refusal to enter this code will cancel the transaction.
Why is it in my interest to choose Pledg shared payment?
It's in your interest to choose Pledg when you travel with several people because you do not need to advance the fees for your friends or wait for them to pay you back, Pledg will do it for you. You will enjoy your trip without thinking about money issues!
I am used to use apps to get paid back by my friends. How is Pledg more convenient?
Unlike refund applications, you do not have to advance the price of the total purchase amount and then get a refund. Pledg helps you save time as you only pay your share of the purchase at checkout. And you minimise ? the risk that a friend forgets to pay you back.
How do you contact my friends so that they pay their share ?
We send them an email with a payment link. It's very easy for them: they simply have to click on the payment link, enter their credit card information and pay their share.
What is the deadline for my friends to pay their share?
Your friends have 48 hours to pay. You do not need to remind them, Pledg does it for you.
What happens if one of my friends does not pay?
Don't worry, people usually pay within the first hours after the purchase is completed by their friend. Only 3% of people forget to pay after 24 hours, and we send them an email to remind them to pay. If one of them does not pay within 48 hours, we will charge you the price of the remaining shares.
How many people can I share my payment with ?
There is no limit, so enjoy group payment with Pledg!
A new question?
Please let us answer any questions you have on the Motorhome rental process