General terms and conditions

Acceptance

Taking possession of our vehicle implies full acceptance of our general rental terms.

Use of Motorhome

The customer agrees that the use of Motorhome is expressly limited and restricted to the customer or such authorised operators as provided in this agreement. The Motorhome must only be used on a surface which is sealed.

The driver must NOT:

  • allow or permit the Motorhome to be used for any illegal purpose, race, contest or performance test of any kind;
  • allow or permit the Motorhome to be used to tow or push anything,
  • sublet or let the Motorhome on hire to any other person;
  • carry more passengers than may be properly accommodated by the seat belt restraints provided in the Motorhome, or carry a greater load than that for which it was built;
  • be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the Country, State or Territory in which the Motorhome is driven;
  • refuse to take a breath or blood test in the Country, State or Territory in which the Motorhome is driven;
  • allow the Motorhome to be used to carry passengers for payment of any kind;
  • use the Motorhome when it is damaged or unsafe;
  • transport any animal inside the Motorhome [except with the permission from the Owner]. An additional Motorhome cleaning charge may apply.
  • operate or permit the Motorhome to be operated in breach of any legislation, regulations, rules or by laws relating to road traffic and use.

The Motorhome

The customer agrees that he has examined the Motorhome hired and that it is undamaged and in good condition and repair, mechanically and otherwise, except as may be specifically noted on the Motorhome check out form. The customer shall not disconnect or/and tamper with speedometer and if the same show signs of having been tampered with or disconnected, customer agrees that he shall pay AVIS Car-Away for the said Motorhome of the stated rate on the basis of four weeks of rental.

The customer must:

  • maintain all of the Motorhome's engine and brake oils and engine coolant levels to the manufacturer's specifications and ensure that the tyres are maintained at the manufacturer's recommended pressure as provided in the Motorhome manual;
  • keep the Motorhome locked and the keys under his/her personal control at all times and produce such keys if the Motorhome has been stolen;
  • comply with any applicable seat belt & child restraint laws; and
  • generally do all things necessary to keep and maintain the Motorhome in it's current state and condition. (fair wear and tear excepted).

The customer must not arrange or undertake any repairs or salvage to the Motorhome (whether because of an accident or breakdown) without the express written authority of AVIS Car-Away except to the extent that the repairs or salvage are necessary to prevent further damage to the Motorhome or other property in which case he/she must first attempt to contact AVIS Car-Away by phone to inform them of the steps he/she is intending to take and obtain approval to those steps. AVIS Car-Away will only reimburse the customer for the cost of such authorised repairs or salvage if he/she keeps and produces to AVIS Car-Away the original receipts for those repairs or salvage.

The customer may be held responsible for mechanical damage resulting from negligent use of the Motorhome or failure to effect normal maintenance.

The customer is also responsible for purchase of fuel, including return of the Motorhome with a full fuel tank.

The Motorhome is supplied with two gas bottles : one is full, one is half full. There is no charge for the first two gas bottles. Any extra bottle bought by customer during rental period remains at his expenses.

Insurance

The drivers must be approved by AVIS Car-Away, be at least 23 years old and have already held a full domestic driver's licence for at least three year.

2 drivers are allowed, there's a surcharge for a third driver.

AVIS Car-Away vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first 2400 € - two thousand four hundred euro - ('the excess') of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, theft or fire.

The excess applies in respect of each claim, not rental.

This guarantee is effective in the majority of Western Europe countries.
Travel to Eastern Europe is limited to the European Union countries (Poland, Hungary, Czech Rep., Slovakia, Estonia, Latvia, Lithuania) and Croatia and Slovenia.
Travel to other Eastern Europe countries is not allowed and not covered by AVIS Car-Away insurance.

With the purchase of Collision Damage Waiver (CDW), the customer's responsibility is reduced from a maximum of 2400 € to 800 € per occurrence.

Note that with the purchase of CDW, in case of damage caused by striking overhead objects, the customer's responsibility is NOT limited to 2400 €.

Exclusions

Exclusions :

  • Damages due to frost
  • Damages to the interior of the vehicle
  • Radio
  • Electronic devices (including portable GPS, reverse camera and Television provided by AVIS Car-Away)
  • All other accessories
  • Windows and windscreen
  • Tires and wheels
  • The incorrect use of fuel (fuel being Diesel)
  • Personal belongings
  • The cost to replace keys which have been lost, ore retrieval of keys which have been locked in a vehicle are not covered by the insurance, even with the purchase of CDW.

In case of damages caused by striking overhead object, client's responsibility is NOT limited to 2400 € even with the CDW coverage.

In addition to any repairing cost or charge, the renter is liable to pay AVIS Car-Away the 40 € accident administration fee.

Theft of motorhome

In case of the theft of the motorhome, it is mandatory to fill a complaint with the authorities within 48 hours of the theft. Hand in the complaint form receipt with the keys of the vehicle. The customer may be held fully responsible if keys are not returned

Departure formalities

Upon arrival, the renter should expect to fill out a rental contract, to show a valid driver's licence, to inspect the Motorhome before leaving and to leave a 2,000 € security deposit. We only accept credit card (VISA, MASTERCARD or AMEX).This deposit of 2,000 € is payable to AVIS Car-Away by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for 2,000 €.

The security deposit is cancelled when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the security deposit will be used to cover the cost of such damage up to the amount of the relevant liability.

Should for reasons beyond our control a Motorhome not be available on the book date, our liability is limited to a refund for hire days lost.

Departure time is imperative and is noted down in customer's contract.

Pick-Up hours

PARIS - NICE - AJACCIO
Monday to Friday = 0900 - 1130 & 1400 - 1630
Saturday = 0900 - 1130
Sunday & Public Holidays = CLOSED
Be aware that our locations are closed between 1230 and 1400

LYON
Monday to Friday = 0900 - 1100 & 1400 - 1600
Saturday = 0900 - 1100
Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1200 and 1400

MARSEILLE
Monday = 1400 - 1630
Tuesday to Friday = 0900 - 1130 & 1400 - 1630
Saturday = 0900 - 1130
Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1200 and 1400

TOULOUSE
Monday to Friday = 0900 - 1130 & 1400 - 1700
Saturday = 0900 - 1130
Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1230 and 1400

TOURS
Tuesday to Friday = 0900 - 1130 & 1400 - 1700
Saturday = 0900 - 1130
Monday / Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1230 and 1400

ANGERS
Monday = 1400 - 1630
Tuesday = 0900 - 1130 & 1400 - 1630
Wednesday = 1400 - 1630
Thursday-Saturday = 0900 - 1130 & 1400-1630
Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1230 and 1400

CHARTRES
Tuesday to Friday = 0900 - 1130 & 1400 - 1700
Saturday = 0900 - 1130
Monday / Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1230 and 1400
 

Reservation / Cancellation

The terms of payment are as follows : 30% upon reservation with a minimum of 200 €. The balance is to be paid 30 days before departure or else the reservation will be cancelled.
If the case of cancellation, the following conditions apply:

  • from the date of reservation to the 45th day before departure : 100 €,
  • from the 44th to the 30th day before departure : 30% of the total cost is charged,
  • from the 29th day to the departure date: 100% is charged.

If vehicle is returned early for any reason whatsoever, there is no refund.
Cancellation Insurance : (+ 5% of rental rate)
When cancellation coverage is subscribed, AVIS Car-Away will reimburse the insured person for motorhome rental costs as a result of this rental being cancelled or curtailed due to:

1. Death, accidental bodily injury, or illness of:

  • the insured person and/or any person with whom he/she has arranged to travel.
  • any close relative or business associate of the insured person or of any person with whom he/she has arranged to travel.

2. Others:

  • jury service
  • witness call
  • unemployment through redundancy, after the date of booking and before the commencement date of the motorhome rental.
  • pregnancy of the insured person and/or any person with whom he/she has arranged to travel.

In case of cancellation, Cancellation Insurance Premium is not reimbursed and an additional administrative fee of 100 € is charged.

Departure formalities
Upon arrival, the client should expect to fill out a rental contract, to leave a security deposit, to show a valid driver's licence and to inspect the vehicle before leaving.

Licence

A full resident country drivers licence, held for a least one year, is to be presented at the time of rental. If the licence is not in English format, an international drivers licence is also required.

Security deposit

This deposit of 2,000 € is payable to AVIS Car-Away by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for 2,000 €. (VISA or MASTERCARD only)

The security deposit is cancelled for a period of 4 weeks after the vehicle is returned to the correct location on time, full of fuel and provided that all other terms of the Rental Contract have been complied with.

We reserve the right to retain a 100 € cleaning fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank must be emptied prior to the return of the vehicle.

Your Motorhome

Please note that reservations can only be made by motorhome group and not by specific models. AVIS Car-Away reserves the right to substitute similar or higher-rated motorhome.

Responsibility

If the reserved vehicle is not available, AVIS Car-Away reserves the right to substitute a comparable or superior vehicle at no extra cost to the client. Should a lower rated vehicle be offered, the responsibility of the rental company is limited to the refund of the difference in gross rates. This shall not constitute a breach of contract.

Violation of road regulations

Any responsible accident or accident due to violation of road/traffic regulations, and which prevents the car being used again, constitutes early termination of the rental agreement irrespective of which Insurance chosen.
In such a case, there is no refund for unused days and no exchange motorhome.

AVIS Car-Away is under no conditions responsible for speeding tickets, parking tickets or other infraction during the rental period.
AVIS Car-Away will supply your details to the authority levying such penalty and will provide you with a copy of any traffic violation notice.
A 40 € administration charge per occurence for dealing with these matters will be charged.

Extention of hire

The duration of the contract is imperative. We will be pleased to extend your hire period if required, subject to availability of vehicles

Return formalities

The vehicle must be returned on the date, and before the time, stated on the rental agreement.

The security deposit is cancelled when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the security deposit will be used to cover the cost of such damage up to the amount of the relevant liability.

The customer must ensure the vehicle is in a reasonably clean and tidy condition with chemical toilet and waste water tank empty. Otherwise, the customer must pay a sum of 100 € for cleaning not including any repair not covered by the insurance.

If the motorhome is returned outside the hours of operation, the renter will be deemed to have returned the motorhome to AVIS Car-Away only when AVIS Car-Away takes possession of the keys of the motorhomes. The rental charge will continue and the renter will be fully responsible for the motorhome until such time as the motorhome is deemed to have been returned.

There is no refund for early return.

Return hours

 

PARIS - NICE - AJACCIO
Monday to Friday = 0900 - 1200 & 1400 - 1730
Saturday = 0900 - 1200
NO RETURN ON SATURDAY DURING HIGH SEASON (JULY & AUGUST)
Sunday & Public Holidays = CLOSED
Be aware that our locations are closed between 1230 and 1400

LYON
Monday to Friday = 0900 - 1130 & 1400 - 1700
Saturday = 0900 - 1130
NO RETURN ON SATURDAY DURING HIGH SEASON (JULY & AUGUST)
Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1230 and 1400

MARSEILLE
Monday = 1400 - 1700
Tuesday to Friday = 0900 - 1130 & 1400 - 1700
Saturday = 0900 - 1130
NO RETURN ON SATURDAY DURING HIGH SEASON (JULY & AUGUST)
Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1200 and 1400

TOULOUSE
Tuesday to Friday = 0900 - 1130 & 1400 - 1700
Saturday = 0900 - 1130
Monday / Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1230 and 1400

TOURS
Tuesday to Friday = 0900 - 1130 & 1400 - 1700
Saturday = 0900 - 1130
Monday / Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1230 and 1400

ANGERS
Tuesday to Friday = 0900 - 1130 & 1400 - 1700
Saturday = 0900 - 1130
Monday / Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1230 and 1400

CHARTRES
Tuesday to Friday = 0900 - 1130 & 1400 - 1700
Saturday = 0900 - 1130
Monday / Sunday / Public Holidays = CLOSED
Be aware that our locations are closed between 1230 and 1400
 

Late return

If you will be late in returning, advise us immediately. Failure to advise will result in prosecution for driving whilst uninsured. An additional hire charge of 1 day' hire cost will be payable for each 4 hours delay.

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