Frequently Asked Questions

Frequently Asked Questions

How can I make a booking ?

There are several ways you can make a booking.

  • You may click the "Reservation online" and submit your request. This is the easiest way.
  • You may contact your travel counselor.
  • You may contact us. If you live outside France call + 33 1 47 49 80 40 or email us

How can I figure out the total cost of renting a motorhome ?

The easiest way is to go to the Quote section of our website and make your selection. It will list all the applicable charges, etc...

How do I get to the rental location ?

Usually our depots can be reached by public transports or more easily by taxi. Optional private transfers from designated areas can be arranged upon request.

When can I pick up the vehicle ?

Vehicle pick up is between 09.00 and 11.30 and 14.00 and 17:00 depending on vehicle readiness. Please allow 1-2 hours for pick up procedures.
Note that our offices are closed for lunch between 12.00 (or 12.30) and 14.00.

When must I return the vehicle ?

Vehicle return time is between 09:00 and 11.30 and 14.00 and 17:00. Penalties are charged for late returns without prior authorization.
Note that our offices are closed for lunch between 12.00 (or 12.30) and 14.00.

What equipment is available ?

Our motorhomes are equipped with :

  • 2 bottles of propane gas (one full, the other one half full)
  • 1 bottle of toilet chemicals
  • 1 fire extinguisher
  • 1 water hose
  • 1 jerrycan (20 liters)
  • 1 electric cord + European adapter
  • 1 broom + dustpan
  • 5 clothes hangers
  • 1 kit of spare fuses and bulbs
  • 1 bilingual User's Manual
  • 1 map of "Aires de Services" (service areas)
  • 6 plates, 6 dessert plates, 6 glasses, 6 bowls or mugs, 6 knives, 6 forks, 6 spoons, 6 tea spoons
  • 1 can opener, 1 corkscrew, 1 bottle opener
  • 1 frying pan, 2 sauce pans, 1 salad bowl, 1 platter, 1 strainer

Optional bedding kit includes blanket, sheets, pillow and 1 towel. Additionally there may be other items such as chairs, baby seats, etc. which may be rented depending upon availability.

Is luggage storage available at the location ?

Yes, luggage storage is available at all our locations. It's also possible to leave valuables such as flight tickets.
Not applicable in case of One-Way rental.

Are grocery and other facilities available near the rental station ?

Our location staff will be happy to provide you with this information.

What kind of instruction will I be given about the vehicles, their appliances, and how to use them ?

You will receive a full orientation of the motorhome, including client's maintenance use and responsibility. Orientation consists of a video in English introducing general concepts of motorhome use as well as a personal instructional walk around of motorhome by a qualified instructor. Operator manual is provided for clients to take with them in English and French.

Are pets allowed in the motorhomes ?

Yes, pets are allowed.

What type of gas mileage can I expect from the motorhome ?

While gas mileage varies greatly depending on travel conditions, the following is an approximate guide:

  • Type A1 : 23-18 miles per US gallon : 10-13 litres/100 km
  • Type A2 : 23-18 miles per US gallon : 10-13 litres/100 km
  • Type B : 21-17 miles per US gallon : 11-14 litres/100 km
  • Type C1 : 21-16 miles per US gallon : 11-15 litres/100 km
  • Type D1 : 21-16 miles per US gallon : 11-15 litres/100 km
  • Type D2 : 21-16 miles per US gallon : 11-15 litres/100 km
  • Type E1 : 24-18 miles per US gallon : 10-12 litres/100 km
  • Type E2 : 23-18 miles per US gallon : 10-13 litres/100 km
  • Type E3 : 23-17 miles per US gallon : 10-14 litres/100 km

Do I need an International Drivers License to travel in the France and Europe ?Do I need a special drivers license to drive a motorhome ?

A full resident country drivers license, held for a least 3 years, is to be presented at the time of rental.

Generally your national license is enough.

If the license is not in English format, an international drivers license is also required. 

Attention, the International Drivers License is not valid if not accompagnied by your national license.
No, you do not need any special drivers license to drive a motorhome.

Where can I travel? What are the autorized countries?

It is allowed to travel in the following countries :

France

Andorra

Austria

Norway

Sweden

Finland

Denmark

UK

Ireland

Netherlands

Belgium

Luxemburg

Germany

Switzerland

Poland

Czech Republic

Slovakia

Slovenia

Italy

Spain

Portugal

Greece - by ferry from & to Italy only

Croatia

Hungary

Estonia

Latvia

Lithuania

Liechtenstein

Travel to Eastern Europe is limited to Poland, Hungary, Czech Rep., Slovakia, Estonia, Latvia, Lithuania, Croatia and Slovenia. Travel to other Eastern Europe countries is not allowed and not covered by Avis Car-Away insurance.

Travel to Albania, Kosovo, Bosnia, Serbia, Montenegro, Macedonia, Bulgaria, Romania, Ukraine, Belarus is not allowed and not covered by Avis Car-Away insurance.

Please contact us if you have any doubt.

Are motorhomes difficult to drive or slow to accelerate ?

Modern motorhomes handle very much like a car and have enough power that they accelerate as quickly as many cars.

Are motorhomes complicated to hook up to campsite facilities ?

Connecting the motorhome to campsite facilities requires no technical expertise. You will receive instruction on these connections at the time of pick up.

What type of fuel does a motorhome use ?

All our motorhomes are powered by DIESEL engines.
1 litre costs around 1,35 € (Jan 15)

Do you have motorhomes with automatic transmission ?

No, sorry. All our motorhomes have a manual transmission.

What kind of power supply does a motorhome have ?

The refrigerator, heater, water heater, stove and range operate on propane gas. The dash air conditioner is powered by the engine while driving and other items by an outside 230V power supply.

Where can I stay in the motorhome ?

There are approximately 3,000 campgrounds in the France. Sites can be found outside major cities, in rural areas, and near popular attractions.
For any help, you may visit www.campingfrance.com  

It's also possible to stay in service areas (sanistations) www.eurocampingcar.com or www.france-passion.com

 

 

 

What facilities will I find at campgrounds ?

Campground facilities vary greatly dependant on many factors, however a partial list of facilities commonly found at many campgrounds would include: electric and water, washing machines and dryers, swimming pools, recreation rooms, playgrounds, and on-site convenience stores.
How much can I expect to pay per night for a campsite?
Campground rates vary based upon time of year, facilities, and location. Based upon these criteria you can expect to pay between 15 € and 40 € per night.

Is it necessary to make reservations for campsites at campgrounds ?

In some seasons and at some locations it may be necessary to make advance reservations. This is especially true during high season travel and at very popular tourist destinations.

Do you provide any campground or sanistation guides and or maps ?

Yes we provide a detailed guide listing Aires de Services (Sanistations)

Is it possible to camp in the wild ?

Yes. However we do not recommend it for security reasons.

A new question?

Please let us answer any questions you have on the Motorhome rental process

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